Frequently Asked Questions
What is aura?
Aura started with a group friends focused on promoting self-empowerment and good vibes in one’s day to day life through clothing. Aura represents all of us in conjunction with our individuality. It’s what makes each of us different, but still have a distinct impact on each other’s lives. It is not just about the clothing. But you know what they say… If you look good, you feel good!
How do I place an order?
Ordering from aura is simple. Just browse our online store, select the items you love, choose your size, and add them to your cart. Then, proceed to the checkout to finalize your purchase.
What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), and Apple Pay, ensuring a secure and convenient shopping experience. We also have added the use of Afterpay in our payment options.
Do you offer international shipping?
Yes, we offer international shipping. No matter where you are in the world, you can enjoy our designs. Please note that shipping fees and delivery times may vary depending on your location.
How long does it take for my order to arrive?
We are currently fulfilling products to order. Therefore, products will take about 2-3 weeks to be made for you. We want to give you the best quality or product we can provide, and we thank you for your patience and support as we continue to go through this journey with you.
Typically, orders within the US take 3-7 business days to arrive. International shipping may take longer, depending on your location and customs clearance. You can track your order using the provided tracking number. For more information take a look at our shipping options at checkout.
What is your return policy?
We want you to be satisfied with your purchase. If you're not completely happy with your order, you can return it within 30 days of receiving it for a full refund or exchange. Please review our detailed return policy for more information.
How do I care for my clothing?
In general, we recommend washing ALL items inside out, using cold water, and avoiding high heat in the dryer will help preserve the quality of your clothing.
Can I track my order?
Yes, you can track your order using the tracking number provided in your order confirmation email. If you have any issues or questions regarding your order, feel free to contact our customer support team.
How can I contact customer support?
You can reach our friendly customer support team by visiting our "Contact Us" page on our website. We're here to assist with any questions, concerns, or issues you may have.
Do you offer wholesale or collaboration opportunities?
We're always open to exploring new opportunities and collaborations. If you're interested in a wholesale partnership or collaboration with Aura, please get in touch with us through our contact form, and we'll be happy to discuss further.